I have been in the travel industry for over a decade. I have owned retail agencies and online agencies and have spent countless hours working with clients helping to plan that perfect trip. My recent column on “Become an Instant Travel Agent!” schemes brought out the fury of the multi-level marketing (MLM) crowd, who claim that most Internet-savvy consumers do not need the hand-holding and personal advice of a professional travel agent. I beg to differ. Below is a small sample of the many obtuse comments clients have made to…
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